_{20th October, 2026}

We are looking for an experienced Senior ServiceNow Manager  to lead the design and delivery of complex ServiceNow transformation programs across New Zealand.

This is a senior, client-facing position combining ServiceNow architecture, consulting, delivery leadership and pre-sales.

You’ll work across major transformation programs, advise senior stakeholders on their ServiceNow strategy and help shape solutions from initial opportunity through to implementation and ongoing platform maturity.

Key Responsibilities

• Lead the architecture and delivery of end-to-end ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities.
• Own solution architecture across large, complex and multi-workstream ServiceNow transformation programs.
• Define solution standards, integration patterns, data models, governance frameworks and delivery approaches.
• Assess existing ServiceNow environments and identify opportunities around platform optimisation, technical debt, governance and adoption.
• Provide architecture oversight across integrations between ServiceNow and wider enterprise applications and platforms.
• Lead solutioning and technical responses for RFPs, RFIs, proposals and new client opportunities. 
• Present proposed ServiceNow solutions, roadmaps and transformation strategies to senior executives and C-suite stakeholders.

What We're Looking For

• Extensive experience working within the ServiceNow ecosystem, ideally across large enterprise implementations.
• Extensive industry experience with strong technical leadership 
• Strong background in ServiceNow solution or technical architecture.
• Hands-on understanding of ServiceNow development technologies, including JavaScript and AngularJS.
• Strong knowledge of ITIL processes.
• Experience across several ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SPM and IRM/GRC.
• Demonstrated pre-sales, solutioning, financial budgeting and proposal development experience. 
• ServiceNow certifications such as CSA, CAD, CIS or CTA are highly regarded.

We are ACTIVELY interviewing for this position! If you want to learn more, reach out to Alec on awong@genesisit.com.au

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