_{16th July, 2026}

• Parramatta based
• 3 days in office per week
• Strong BPMN process modelling capability
• ServiceNow implementation and HCD experience highly desired

This high-profile initiative is transforming the developer customer journey by replacing legacy systems, streamlining business processes, automating manual activities and delivering enhanced self-service capabilities. Experience working with ServiceNow modules below:

• Public Sector Digital Services
• Customer Service Management
• Automation Engine

Key Responsibilities

• Facilitate workshops and stakeholder engagement activities across business and technology teams
• Elicit, analyse and document business and functional requirements
• Develop process models using BPMN 2.0
• Work closely with Product Owners, SMEs, Architects, UX Designers, Technical Leads and Project Managers
• Collaborate with third-party vendors and delivery partners
• Contribute to the delivery of customer-facing digital products and services

Requirements

• 5+ years Business Analysis experience delivering complex digital transformation initiatives
• Strong experience facilitating workshops and managing diverse stakeholder groups
• Strong BPMN process modelling capability
• Experience working within Agile and Scrum delivery environments
• Experience with Public Sector Digital Services (PSDS), Customer Service Management (CSM) and Automation Engine (AE)

Highly Desirable

• ServiceNow implementation experience
• Human Centred Design (HCD) or Design Thinking experience
• Experience working within large corporate, utility, government or enterprise environments

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au

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