_{07th July, 2026}

• Flexible working arrangement
• Parramatta location
• $53-$58 per hour + SA
• Complaint management experience required

We are seeking an experienced Administrative Officer to support complaint management and tenant engagement across a large residential property portfolio. This role focuses on investigating maintenance-related complaints, completing tenant satisfaction surveys and ensuring positive outcomes for residents.

Key Responsibilities

• Contact tenants to complete satisfaction surveys relating to completed maintenance works
• Investigate, assess and manage maintenance-related complaints
• Maintain accurate records and documentation across multiple systems
• Support customer-focused service delivery within a residential property environment
• Liaise with internal stakeholders to obtain information and resolve issues

About You

• Experience in complaint handling and customer service environments
• Exposure to residential building maintenance, property, housing, facilities, or similar sectors (highly desirable)
• Strong written and verbal communication skills
• Excellent administration and organisational skills
• Strong attention to detail and record-keeping capabilities

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au.

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