Join a fast-paced Service Desk team in Hobart! Provide Level 1 IT support in an ITIL environment and work on modern EUC initiatives - APPLY NOW
16th June, 2026
Hobart based - hybrid working environment
12 month contract
$350 per day inclusive super
ITIL environment experience wanted
We’re seeking a customer-focused Service Desk Support Officer to join a high-performing IT Service Delivery team supporting enterprise users in a large, complex environment.
This is a 12-month contract based in Hobart, offering the opportunity to work across both BAU support and exciting End User Computing (EUC) initiatives. You’ll be the first point of contact for IT support, resolving incidents and service requests while delivering an exceptional end-user experience.
Key Responsibilities
Provide Level 1 IT support across incidents and service requests
Respond to queries via ServiceNow, phone, and walk-ups
Troubleshoot and resolve issues in a timely and customer-focused manner
Work within an ITIL Service Management framework
Assist with continuous service improvement and process enhancements
Support EUC-related initiatives (VDI, OS hardening, Evergreen environment)
Manage workload effectively across competing priorities
What You’ll Bring
Minimum 2+ years’ experience in a Service Desk / IT Support role
Experience working in an ITIL-driven environment
Strong experience with ITSM tools (ideally ServiceNow)
Proven ability to resolve first-level incidents and requests
Excellent communication and customer service skills
Experience supporting remote users and distributed teams
Strong organisational skills and the ability to manage competing demands
How to Apply
If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au.Apply For Job