_{16th June, 2026}

• Goulburn area
• First month in office 5 days per week - then 50% in office after 
• Previous experience in a contact centre, customer service, or shared services environment

We are currently seeking experienced a Customer Service / Shared Services professional to join a high-performing service centre environment. This is a fast-paced, high-volume role where you’ll be the first point of contact, supporting a broad range of enquiries across multiple channels.

If you thrive in contact centre or service-driven environments, enjoy helping people, and are confident navigating multiple systems, this is a great opportunity to build your experience within a structured and professional setting.

Key Responsibilities

• Respond to high-volume enquiries via phone, live chat and administrative channels
• Deliver first-contact resolution wherever possible
• Process transactions accurately in line with standard procedures and policies
• Navigate multiple systems simultaneously to manage customer interactions
• Maintain detailed and accurate records of all interactions
• Identify and escalate issues or trends impacting customer experience
• Work toward individual KPIs and team service targets

About You

• Previous experience in a contact centre, customer service, or shared services environment
• Strong communication skills with the ability to build rapport quickly
• Proven ability to manage high volumes of work in a fast-paced environment
• Comfortable using multiple systems simultaneously
• High attention to detail and strong data accuracy
• Strong problem-solving skills and a customer-first mindset
• Ability to work both independently and collaboratively within a team

Highly Regarded

• Experience in government, corporate shared services, or managed service environments
• Exposure to KPI-driven environments with service level agreements (SLAs)
• Strong typing skills (40+ WPM) and system proficiency

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at nraicevich@genesisit.com.au.

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