The Service Desk Analyst is to provide Level 2 technical support for diverse client environments, with skills in M365, Azure Entra ID, Intune / SCCM.
28th May, 2026
Permanent Full Time
Welcoming and Supportive Team Culture
Norwest NSW (Greater Western Sydney)
A successful and growing IT Managed Services Provider (MSP) is seeking a skilled and customer-focused Service Desk Analyst (Level 2) to support a broad range of technologies and environments.
This role is well suited to an experienced IT professional who thrives in a fast-paced, multi-client environment and has strong experience across Microsoft cloud platforms, networking, and modern workplace technologies, including Azure Virtual Desktop (AVD).
Key Responsibilities:
Provide Level 2 IT support across end-user, infrastructure, and cloud environments.
Troubleshoot and resolve complex technical issues in a timely and efficient manner.
Support and maintain core business systems and collaboration platforms.
Manage user access, identity, and system administration across cloud and on-premise environments.
Maintain and support virtual desktop environments to ensure a seamless user experience.
Manage and support end-user devices and workplace technology.
Monitor and maintain network performance and reliability across client environments.
Ensure accurate documentation of systems, processes, and support activities.
Deliver a high standard of customer service, ensuring positive user outcomes.
Build and maintain strong client relationships through effective communication and support.
Key Requirements:
Tertiary qualification in IT or relevant industry certifications.
Proven experience in a Level 2 Service Desk or Systems Support role.
Prior experience working within an MSP environment is highly desirable.
Strong hands-on experience supporting Microsoft 365 and Azure environments.
Demonstrated experience with Azure Active Directory (Entra ID) and on-premises Active Directory.
Experience supporting and troubleshooting Azure Virtual Desktop (AVD).
Familiarity with endpoint management solutions (Intune, SCCM, or similar).
Solid experience in WAN/LAN administration and troubleshooting.
Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs).
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and stakeholder engagement abilities, with a customer-focused approach.
Salary Package: $80K-$90K Base + Super
Job Ref: 4041862
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