_{08th June, 2026}

We are currently looking for an Operations Support Admin to join our busy team in London!
 
Hours of work: Monday to Friday, 40 hours per week
Salary: £30,784 per annum
Contract type:  Full time
 
Operations Support Admin Duties:

• You will plan and schedule daily work, coordinating with technicians to optimise workloads, routes, and appointments.
• You will handle customer enquiries via phone, email, and WhatsApp, providing a professional and efficient service.
• You will process and progress commercial leads, supporting their journey from initial enquiry through to confirmed work orders, while escalating complex sales opportunities where required.
• You will maintain accurate and up-to-date records within the company CRM system.
• You will act as a key point of contact between technicians, managers, and internal departments to support smooth operations
• You will support the Operations Manager and wider team with general administrative and operational tasks.
• You will manage incoming work requests, ensuring they are accurately logged, allocated, and completed within agreed service levels, while reporting on work order volumes.
• You will support the invoicing process by ensuring accurate job information is captured and provided to Finance.
• You will ensure operational tasks are completed accurately and within agreed timeframes.

 
Operations Support Admin Requirements:
Essential:

• Experience in a customer-facing role, managing enquiries across multiple communication channels
• Experience in an administrative or operational support role, including data entry, reporting, and process management
• Experience working in a fast-paced environment, managing competing priorities and meeting deadlines
• Experience using BigChange or similar workforce management software
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Ability to confidently report any issues, wrongful activity, etc
• Ability to prepare schedule of works, quotations, etc

 
Desirable:

• Experience coordinating schedules, logistics, or field-based teams
• Experience in data management and performance reporting
• Experience planning and coordinating a large workforce across multiple locations, contracts, or geographical areas

 
Who we are and What We Do: About the company
Since 2002 we have provided a range of services to clients in local authorities, public transport, aviation and construction market sectors, as well as private sector businesses.
 
AGS was borne out of a desire to do things differently where each individual matters and feels they are contributing; to do things better, to delight our customers and to go home safely and with a smile on our faces. Growing steadily into an established business with loyal customers and staff, our values include a strong belief that our success comes from working as a team and in collaboration with our clients.
 
Strategic alliances forged with many other key players in the specialist cleaning industry and collaborative working have been key to our many successes. This strategy compliments our long-term desire to remain an independent service provider.
 
If you believe you are the perfect fit for our Operations Support Admin role, then don't hesitate, apply now!

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