_{13th November, 2025}

Sales Order Administrator – Office Based (Macquarie Park)
Permanent Full-Time | Must have full work rights in Australia

PKL Recruitment is excited to be partnering with a leading, dynamic company in the toy and FMCG sector, seeking a Sales Order Administrator to join their Supply Chain and Sales teams. This is a fantastic opportunity to work in a fast-paced, growing business that brings joy to children while supporting major retail partners.

About the Role:

As a Sales Order Administrator, you’ll provide exceptional customer service, manage order processing, and support reporting for the sales team and retailers. You’ll liaise with key internal and external stakeholders, ensuring products are delivered in full and on time. This role is perfect for a motivated, detail-oriented professional with a strong background in Microsoft Dynamics 365 and advanced Excel skills.

Key Responsibilities:

• Process EDI and manual purchase orders for major retail accounts 
• Provide high-level customer service, investigating and resolving sales order issues
• Verify EDI transmissions for data accuracy using platforms such as SPS Commerce
• Generate invoices, packing slips, proof of deliveries, and other administrative documents
• Liaise with retail partners regarding stock levels, replenishment, and order processing
• Support returns and customer claims within Microsoft D365
• Collaborate with internal teams including Transport providers, 3PL Warehouse, and Key Account Managers
• Coordinate FOB shipments with stakeholders in Hong Kong, the USA, and Australia
• Support reporting and analysis, providing key insights to drive business growth

What We’re Looking For:

• 3+ years’ experience in order processing using Microsoft Dynamics 365
• Advanced Microsoft Excel and Office skills
• Experience with EDI systems and FMCG, toy, or similar industries
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced environment with high attention to detail
• Strong teamwork, interpersonal skills, and the ability to prioritize multiple tasks
• Willing to work on-site Mon - Fri 
• Full work rights - PR or Citizen only

Why You’ll Love This Role:

• Join a fun, dynamic industry with a youthful and creative culture
• Work closely with a supportive, driven team
• Opportunity to make an impact with major retail accounts and supply chain operations
• Permanent full-time role with career growth potential

If you’re a motivated, tech-savvy Sales Order Administrator looking for an exciting challenge, apply now by submitting your resume

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