15th July, 2025
Location: Sheffield, South Yorkshire
Salary: £38,000 – £45,000 per year
Job Type: Permanent | Full-time
Hours: Monday to Friday, 9am–5pm (with on-call duties required)
Are you ready to lead a brand-new supported living service from the ground up? At Horizon Care Supported Living, we're offering a rare and exciting opportunity for a passionate and experienced Service Manager to shape a forward-thinking service that truly transforms lives.
About the Role
As Service Manager, you'll be the driving force behind a newly developed supported living service in Sheffield. You’ll lead with vision, heart, and hands-on commitment, building a supportive, empowering environment where people can thrive both the individuals we support and your team.
Key Responsibilities:
- Service Leadership & Development
- Take full operational responsibility for the day-to-day running of the service.
- Build and grow a brand-new team, ensuring a values-led and person-centred culture from day one.
- Lead service development and continuous improvement initiatives to enhance care quality and service outcomes.
- Team Management & People Development
- Recruit, mentor, and supervise support staff to achieve their full potential.
- Implement effective rota planning, performance management, and team meetings.
- Promote a culture of continuous learning, development, and accountability.
- Care Quality & Compliance
- Ensure all regulatory, contractual, and internal standards are met and exceeded.
- Maintain CQC compliance and prepare for inspections with confidence and clarity.
- Embed quality assurance frameworks and act swiftly on areas for improvement.
- Person-Centred Support
- Oversee the delivery of tailored support to individuals with complex needs, ensuring dignity, respect, and independence are at the heart of everything we do.
- Work closely with individuals, families, advocates, and external professionals to co-design support plans that reflect personal goals and preferences.
- Finance & Resource Management
- Manage service budgets effectively, ensuring financial sustainability and value for money.
- Monitor occupancy, staffing ratios, and commissioned hours to ensure optimal delivery.
- Technology & Innovation
- Utilise systems such as Deputy and Nourish to manage scheduling, care planning, and compliance.
- Embrace digital tools to enhance communication, reporting, and service efficiency.
What We’re Looking For - Proven experience in a leadership role within supported living, complex care, or adult social care.
- A compassionate and motivating leadership style with a “lead by example” mindset.
- Ideally a level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve it).
- Strong knowledge of safeguarding, risk management, and care quality standards.
- Excellent communication, problem-solving, and organisational skills.
- A proactive, positive, and resilient approach to service delivery.
- Driving licence and access to a vehicle (preferred but not essential).
What You’ll Gain - A chance to make your mark – Lead a brand-new service from the ground up.
- Career growth opportunities – Progression into senior, regional, or strategic roles.
- Training & development – Robust induction and fully funded qualifications (Level 3+).
- Supportive culture – Work in a values-led environment that recognises your impact.
Benefits - Career Development Opportunities – Our client is a fast paced growing organisation looking to fast track manager, regional and executive opportunities.
- Ongoing Training and Development Commitment!
- Flexible working Commitment!
- Refer a Friend Scheme – up to £250
- Auto Enrolment Pension Scheme
- Employee recognition schemes
- Free Car Parking
- Employee Wellbeing & Assistant Programme - Helpline, Wellbeing portal, Counselling, Legal Advice and Support
- Employee Engagement Programmes - Newsletters, Staff Portal, Committees and much more!
Safe And Fair Recruitment Commitment
Our organisation is committed to safeguarding and promoting the welfare of adults at risk and/or children and expects all our staff and volunteers to share these values. We are also committed to treating all applicants equally and fairly based on their skills, experience, and ability to fulfil the duties required of the role applied for. This is regardless of any protected characteristics (ethnicity, gender or gender re-assignment, religion or belief, sexual orientation, physical/mental disability, age, pregnancy or maternity, marriage, or civil partnership).
Applicants must share with us all the relevant information that we have requested in this application process, but we would like to reassure applicants that any information provided will be treated in the strictest confidence in a fair and open manner. Suitable applicants will not be refused employment because of offences or conduct which are no longer relevant, and do not place them at, or make them a risk in–the role for which they are applying. We will ensure that all our recruitment and selection practices reflect this commitment. Our client is an equal opportunity employer that is committed to diversity and inclusion during this application process and in the workplace. Their Equality and Recruitment Policy is available on request from info@jigglestaffing.come strictest confidence in a fair and open manner. Suitable applicants will not be refused employment because of offences or conduct which are no longer relevant, and do not place them at, or make them a risk in–the role for which they are applying. We will ensure that all our recruitment and selection practices reflect this commitment.
Our client is an equal opportunity employer that is committed to diversity and inclusion during this application process and in the workplace. Their Equality and Recruitment Policy is available on request from info@jigglestaffing.com
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