25th March, 2026
The opportunity
The Retail and Rental team delivers essential visitor services including equipment hire, clothing and merchandise sales, and onsite visitor support. These services play a critical role in visitor safety, satisfaction and overall resort experience. The Visitor Experience Coordinator ensures the team operates effectively, consistently and in line with operational standards and business requirements.
The Visitor Experience Coordinator (Retail and Rental) is responsible for supervising the day-to-day operation of retail and equipment rental services to ensure a high-quality, safe and efficient experience for visitors. Working under general direction, the role provides on-site supervision of retail and rental staff, coordinates daily workflows, oversees stock control and POS processes, and ensures service delivery aligns with ARV standards. The role contributes to positive visitor experiences, commercial performance and compliance within a busy alpine resort environment.
What amazing skills and experience will score you this role?
- Supervise daily retail and rental operations to ensure efficient workflows, service consistency and a positive visitor experience.
- Lead, roster and support retail and rental staff, ensuring adequate coverage during peak periods.
- Ensure accurate operation of point‑of‑sale systems, cash handling and end‑of‑day reconciliation processes.
- Maintain high standards of workplace health and safety, including ensuring appropriate use of equipment and PPE
- Ensure compliance with ARV policies, procedures and relevant legislative requirements.
The successful candidate will be required to: - Have full Australian working rights. International applicants are required to obtain their own visa with valid Australian work rights.
- Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
- Have an unrestricted Australian Drivers Licence
- Demonstrated experience supervising staff in a retail, rental or customer‑facing environment
- Experience with POS systems and inventory management.
- Experience coordinating rosters and supervising casual staff
Need more details? For a full list of the key responsibilities and performances indicators please contact careers@alpineresorts.vic.gov.au
Location: Lake Mountain, Victoria.
Hourly pay rate: $40.04 - $44.33 + casual loading (rate determined by skills, qualifications, and experience)
How to apply: If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" and upload your
resume, qualifications and
cover letter, sharing with us your suitability for the role.
Close date: Friday April 3rd, 2026
We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted.
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.
Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the website www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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