_{10th March, 2026}

The opportunity:

The Visitor Services Officer provides tourism services, supporting marketing and communications, events, activities, customer service and product sales that enhance the visitor experience. This role is integral to daily operations, providing on the ground support for not only the Visitor Experience team but all departments within the Mount Buller and Mount Stirling Alpine Resorts Team. 

• Provide a professional and friendly resort entry and reception for resort guests, visitors and stakeholders,  demonstrating a breadth of resort knowledge and providing access to information and resources.
• Manage a broad range of administrative and transactional tasks, including handling of documents, information and finance-related matters requiring secure management processes.
• Manage the permit processes and implementation associated with vehicle entry and dog permits.
• Ensure the effective day to day operations of front desk administration services and Visitor Information.
• Manage varied and conflicting demands and situations to meet agreed standards and timelines.
• Ensure security procedures regarding accountable documents, information systems and buildings are strictly adhered to.
• Provide an efficient administration service that responds to the needs of local business operators, stakeholders and site holders or directs onto appropriate staff members.
• Ensure databases are kept up to date and managed within regulations.
• Establish effective, professional working relationships and operate in a manner that promotes a positive working environment for all.
• Work independently during the manager’s absence.
• Provide guidance and support to other team members, within the Visitor Experience team and across the wider Mount Buller and Mount Stirling Teams. 
• Conduct Australia Post transactions, mail sorting, and associated mail record keeping as required.
• All other tasks as reasonably requested by Management.

Key Selection Criteria

• Minimum two year's experience in tourism/hospitality or related field.
• Certificate or degree in business, tourism, marketing, events or related discipline (desirable). 
• Experience in cash handling and end of day reconciliations
• Work well independently and in a team
• High level computer literacy
• Well-developed written and verbal communication skills
• Well-developed organisational and administrative skills
• Follow established rules, processes and standards

The successful candidate will be required to: 

• Have full Australian working rights. 
• Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type 
• Have a current, unrestricted Australian Driver’s Licence.
• Satisfactorily pass a police check and random drug & alcohol tests.  

  
Location: Mount Buller Alpine Resort, Victoria
  
Salary: Commencing from $30.51 per hour, plus casual loading + superannuation
  
Contract Term: Casual, seasonal.

Need more details? For more information including a copy of the position description please contact careers@alpineresorts.vic.gov.au
  
How to apply: 
Click on "Apply" and upload your resume, and cover letter addressing the key selection criteria.
  
Close Date: Thursday April 9th, 2026
  
Applications will be reviewed daily so do not delay in submitting your application.
  
Who will you be working for? 
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs. 
For more information, visit the website,  www.alpineresorts.vic.gov.au or www.fallscreek.com.au
  
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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