_{15th January, 2026}

The Opportunity  
We’re looking for a values led and people‑focused leader to proactively deliver high‑quality, inclusive and memorable visitor experiences across the resort. If you thrive in dynamic frontline environments and love coaching teams to shine, this role is for you.

Reporting to the Head of Visitor Experience, the Visitor Experience Supervisor leads day‑to‑day frontline service operations and contributes to the implementation of ARV’s strategic visitor experience objectives. You’ll be the calm, capable escalation point for our Visitor Experience team and a champion for service excellence, safety and collaboration.

The ability to read and interpret relevant legislation and regulations is highly desirable, supporting the role’s compliance and visitor‑safety responsibilities.
Other key strengths include conflict resolution, coaching seasonal staff, and strong project‑management capability.

This position is a parental leave cover for up to 14 months.

Key responsibilities include:

• Coordinating resort entry, visitor information, school and group bookings, and compliance functions
• Supervising and coaching seasonal staff to deliver consistent, welcoming and world-class service
• Managing daily operations and acting as the escalation point for complex guest queries
• Supporting the rollout of ARV initiatives that enhance the visitor journey end‑to‑end
• Partnering with cross‑functional teams to streamline processes and improve outcomes

Qualifications and Experience:

• Qualification in Business, Tourism, Events or Marketing, or equivalent knowledge and experience
• Minimum 3 years in an administration role, including management of digital business systems.
• Demonstrated team leadership and management skills.
• Prior experience working in an Alpine resort (desirable).

  
The successful candidate will be required to have:  

• Full Australian working rights.  
• Satisfactorily pass a police check and random drug & alcohol tests.  
• Valid driver’s licence (Victorian preferred)
• Victorian Working with Children Check - Employee 
• Work weekend during the ‘White Season’ & for events

Location: Mt Hotham Alpine Resort, Victoria

Salary: $89,291.00 - $96,073.00 p/a plus superannuation (rate determined by skills, qualifications, and experience)

Start Date: March 2026

Contract Term: Parental leave cover for up to 14 months (fixed‑term)

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au

Close Date: Sunday, 8th February 2026

How to apply: Click on "Apply" and upload your resume and cover letter.  

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.     
 
Who will you be working for?  
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.     

For more information, visit the website:
www.alpineresorts.vic.gov.au 
www.mthotham.com.au

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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