_{27th May, 2025}

The opportunity:
Alpine Resorts Victoria (ARV) is looking for a proactive and experienced ICT Supervisor to lead the delivery of high-quality, responsive ICT support services across the organisation. This is a full-time opportunity offering flexible hybrid working arrangements within a dynamic team environment.

As the ICT Supervisor, you will be responsible for overseeing the daily operations of our ICT support function, ensuring staff and contractors receive timely and effective technical assistance. You will lead a small team, manage workflows, and ensure systems and services are maintained to support business continuity across our remote and alpine work environments.

Key responsibilities:

• Supervise the ICT support team, prioritising and coordinating workloads to ensure high service standards.
• Provide hands-on technical support for hardware, software, network, and systems issues.
• Collaborate with internal teams and stakeholders to understand ICT needs and ensure smooth delivery of services.
• Monitor system performance, identify risks, and implement solutions for continual improvement.
• Support onboarding/offboarding processes and maintain IT asset management practices.
• Contribute to ICT policy development and adherence to cyber security and compliance standards.

Qualifications, skills and experience:
You’re an experienced ICT professional who combines strong technical skills with leadership ability and a service-focused mindset. You’re able to balance day-to-day support demands with longer-term improvement initiatives and enjoy working in a diverse, regionally distributed environment.

Essential Criteria:

• Minimum 3 years’ experience in an ICT support role, with at least 1 year of experience in a supervisory or team leadership capacity
• Demonstrated ability to lead and mentor staff while delivering hands-on technical support
• Strong knowledge of Windows and Microsoft 365 environments, networking fundamentals, and end-user hardware
• Excellent communication and organisational skills

Desirable:

• A qualification (or working towards) in Information and Communication Technology (ICT) or equivalent experience
• Experience supporting users in remote or hybrid work environments
• Familiarity with service desk tools and IT asset management systems

The successful candidate will be required to:

• Have full Australian working rights.
• Currently hold or be willing to obtain a Victorian Employee Working with Children Check.
• Satisfactorily pass a Police Check and random drug & alcohol tests.
• Hold a valid Australian Drivers licence

For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au

Salary Range: $84,166 - $90,558

Location: Alpine Resorts Victoria has corporate offices at Falls Creek, Mount Hotham, Mount Buller, Mount Baw Baw, Lake Mountain, Lilydale and Mansfield. 

How to Apply: Submit your resume and a short cover letter outlining your how your skills and experience meet the key responsibilities and experience required. 

Applications close: 26/06/2025

Who will you be working for?   
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs. 

For more information, visit our website: www.alpineresorts.vic.gov.au 

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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