19th March, 2025
The opportunity:
Get ready for an adventure like no other! The Visitor Services Attendant role is your ticket to an exhilarating winter wonderland.
You'll be the go-to person for all things fun and informative, providing top-notch services and support to our enthusiastic visitors and dedicated staff.
Whether it's helping with snowbound tasks or delivering helpful information, you'll ensure everyone has a sparkling, unforgettable experience!
Key responsibilities include:
- Deliver front-of-house visitor services via phone, email and in person and provide excellent service to all visitors, stakeholders and business operators.
- Provide administrative support to all resort management staff and coordinate general office administration functions.
- Administer the sale of resort entry permits in line with ARV Mt Hotham policies and procedures and provide accurate information about resort entry requirements and general resort information.
- To contribute to the Visitor Experience department to ensure successful provision of all visitor services and undertake tasks/responsibilities of other roles within the Visitor Experience Department as directed
- Coordinate incoming and outgoing mail.
Skills, experience and qualifications: - Exceptional customer service experience, with prior experience in tourism or visitor information desirable
- Be a team player with strong communication skills, both written and verbal
- Use standard office equipment and computer applications
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Salary: $32.81 p/h including casual loading
Where: Mt Hotham, Victoria
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted. Applications close: 18/04/2025
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*
The successful candidate will be required to: - Have full Australian working rights.
- Hold a current Australian driver’s licence
- Satisfactorily pass a police check and random drug & alcohol tests
- Hold or be willing to obtain a Victorian Employee Working With Children Check
- Available to work weekends and school holidays
- Available from June to 30 September 2025 (or the declared snow season)
Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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