13th March, 2025
The opportunity:
The Visitor Operations Supervisor plays a pivotal role in ensuring our guests have an unforgettable winter experience at Mt Hotham.
This exciting opportunity involves overseeing visitor operations, events, and services that enhance the quality and enjoyment of our resort's winter season. Join us in creating magical moments and exceptional service for all our visitors!
If you a people person, well-organised, enjoy managing a team and thrive on ensuring our guest have the best experience possible, we want to hear from you!
Key responsibilities include:
- Manage and lead the Visitor Operations seasonal team to deliver services during winter including rostering, shift coverage, and training to meet the demands of the resorts throughout the season
- Manage all components of winter resort access including servicing and resourcing parking throughout the resort, traffic and transport management, to streamline the visitor experience.
- Manage, monitor and report on visitor facing operations
- Manage the winter visitor experience offerings, including overseeing the resort’s winter snow play activities to ensure a safe and enjoyable visitor experience, by working closely and collaboratively with business operators, the Resort Operations and Visitor Services teams.
- Manage public shelters in resort ensuring all amenities are always presented in a clean and safe manner, with unhindered access in/out of the facilities.
- Attend and contribute to weekly operational meetings to ensure effective collaboration across the Visitor Experience department and ARV Mt Hotham more broadly.
Skills, experience and qualifications: - Minimum 3 years experience in operational management
- Cert IV or Degree in business, tourism, events or marketing or related discipline or equivalent knowledge, skills and experience
- Demonstrated experience in tourism stakeholder management, working closely with operators to develop and deliver new products/services
- Demonstrated customer service experience and ability to resolve complex visitor issues
- Experience managing diverse, customer focused teams to deliver quality services.
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Where: Mt Hotham
Salary Range: $53.24 p/h including casual loading
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted. Applications close: 12/04/2025
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*
The successful candidate will be required to: - Have full Australian working rights.
- Hold a current Australian driver’s licence
- Satisfactorily pass a police check and random drug & alcohol tests
- Hold or be willing to obtain a Victorian Employee Working With Children Check
- Available to work weekends and school holidays
- Available from June to 30 September 2025 (or the declared snow season)
Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
Apply For Job