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The opportunity:
Get ready for an exciting role as the Senior Visitor Services Officer at Mt Hotham where you’ll be at the heart of the action, coordinating all the outdoor village operations and ensuring our guest have the most epic experience possible.

Play a key role in managing car parks, outdoor village services, chain fitting bays, traffic control, village bus stops, and snow play areas, this is dynamic role offering you the opportunity to experience all our resort has to offer, where every day brings new adventures.

If you are looking for a position that offers variety, are willing to work both day and night hours and looking to spend this winter at the breathtakingly beautiful Mt Hotham, don’t delay and apply today!

Key responsibilities include:

• Provide excellent service to all visitors, stakeholders, and business operators by delivering friendly, helpful, and accurate information in response to a range of enquiries including resort permits
• Coordinate the Visitor Services Attendants to manage car parks during the shift to maximise resort parking and manage traffic flow during peak travel periods and adverse weather events.
• Coordinate bus stop management during peak visitation times.
• Provide leadership and direction to the Visitor Services Attendants including assisting with rostering, training, and support as required, under the direction of the Visitor Operations Supervisor.
• Attend and contribute to weekly operational meetings to ensure effective collaboration across the Visitor Experience department and ARV Mt Hotham more broadly.
• Work collaboratively with the Visitor Services Supervisor to support the delivery of indoor operations, vehicle compliance, and resort entry check points

Skills, experience and qualifications:

• Minimum 2 years prior experience working in a customer facing role
• Previous experience working outdoors, with experience working outdoors at night a bonus
• Proven experience in leading a large team in an operational role and ability to clearly articulate rules, procedures and policies.
• Experience driving in hazardous weather and road conditions

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
 
Salary: $41.79 p/h including casual loading

Where: Mt Hotham, Victoria

How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.   

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.  

Applications close: 12/04/2025

*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*

The successful candidate will be required to:  

• Have full Australian working rights.
• Hold a current Australian driver’s licence
• Satisfactorily pass a police check and random drug & alcohol tests
• Hold or be willing to obtain a Victorian Employee Working With Children Check
• Available to work weekends and school holidays
• Available from June to 30 September 2025 (or the declared snow season)

Who will you be working for?  
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.  
  
For more information, visit the websites: 
www.alpineresorts.vic.gov.au  

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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