12th March, 2025
The opportunity:
Our Visitor Service Attendants support our Visitor Services team in providing exceptional customer service to our valued guest.
Often the first point of contact on resort, we are looking for people who are passionate about providing high level customer service, possess exceptional communication skills and are looking to be a part of a dynamic team, working within the stunning setting that is Mt Buller.
With both indoor and outdoor duties required, combine your passion for customer service and the snow and join us this winter!
Key responsibilities include:
- Follow standard operating procedures and instructions and demonstrate basic skills and knowledge in Visitor Services
- Provide frontline service to customers, handle enquiries and complaints and process transactions.
- Provide a professional and friendly resort entry and reception experience for resort guests and visitors
- Manage a broad range of administrative and transactional tasks, including handling of documents, information and finance-related matters requiring secure management processes
Skills, experience and qualifications: - Exceptional customer service skills and passion for working with others
- Excellent verbal and written communication skills
- Proficient computer skills
- Previous experience in a customer service, administrative or first point of contact position
- Previous experience working in a Resort environment
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Salary: $32.81 p/h including casual loading
Where: Mt Buller Alpine Resort, Victoria
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted. Applications close: 11/04/2025
The successful candidate will be required to: - Have full Australian working rights.
- Hold a current Australian driver’s licence
- Satisfactorily pass a police check and random drug & alcohol tests
- Hold or be willing to obtain a Victorian Employee Working With Children Check
- Available to work weekends and school holidays
- Available from June to 30 September 2025 (or the declared snow season)
Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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