_{12th March, 2025}

The opportunity: 
Are you a customer service expert who thrives on leading by example? Looking to spend winter in the picturesque setting of Lake Mountain, working as part of a fun and dynamic team? Then look no further than our Retail and Rental Senior Officer position! 

Commencing prior to the official winter opening, you will play a crucial role in pre-season set up and organisation of the retail and rental department, ready to hit the ground running on opening weekend.  

Providing leadership and guidance to our Visitor Services Attendants, you will be responsible for the day-to-day operations and ensure our guests have the best winter escape possible!   

If you are enthusiastic, energetic and love delivering exceptional customer service and supporting your team, we want to hear from you! 

Key responsibilities include: 

• Assist in the day-to-day operations of the retail and rental services, ensuring everything runs smoothly. 
• Brand engagement/ liaising with while also ensuring stock is ordered and processed correctly into point-of-sale system, in conjunction with conducting regular stock takes. 
• Help customers select, fit, and rent equipment, ensuring safety and high-quality service. 
• Manage retail product displays and keep stock levels maintained, ensuring an attractive store setup. 
• Provide leadership and guidance to a team of retail and rental staff, ensuring a high level of customer satisfaction. 
• Handle customer queries and resolve issues to make sure every guest has an exceptional experience. 
• Ensure rental equipment is in top condition and maintain the cleanliness of rental areas. 
• Perform basic cash handling and point of sale (POS) tasks, including transactions and reconciliations. 

Qualifications, skills and experience: 

• Previous experience in retail or rental roles, preferably in an alpine or snow-related environment (but not essential). 
• Strong communication and customer service skills – you’ll be the first point of contact for our guests! 
• Ability to work independently and lead a small team in a fast-paced, seasonal environment. 
• Strong POS systems integration experience 
• A keen interest in outdoor sports like skiing or snowboarding is a bonus. 
• Flexibility to work weekends, holidays, and peak season hours. 
• Positive attitude, reliability, and a passion for the snow 

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au 
 
Where: Lake Mountain Alpine Resort, Marysville 3779 

How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.   
 
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.  

Applications close: 11/04/2025

The successful candidate will be required to:  

• Have full Australian working rights. 
• Hold a current Australian driver’s licence 
• Satisfactorily pass a police check and random drug & alcohol tests 
• Hold or be willing to obtain a Victorian Employee Working With Children Check 
• Available to work weekends and school holidays 
• Available from April to September 2025 (or the declared snow season) 

Who will you be working for?  
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.  
 
For more information, visit the websites:  
www.alpineresorts.vic.gov.au  
 
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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