We are seeking a Support at Home Care Partner Team Leader to work in a full time, fixed term for 12 months (38 to 40 hours/fortnight) capacity at Nhill, Natimuk, Minyip or Dimboola.
ABOUT THE ROLE
The primary purpose of this position is to ensure Support at Home Care Partners operate effectively and collaboratively to support clients to live independently in their own homes for as long as possible. This is through the application of best‑practice approaches, clear communication, and efficient, client‑centred process.
KEY SELECTION CRITERIA
Essential:
Certificate III or above in aged, disability, individual support, community services or equivalent or working towards such qualification.
Have an understanding and knowledge of the Aged Care Standards.
Previous experience in a leadership role.
Have the ability to communicate effectively with internal and external stakeholders (i.e. clients and families, community members, or other staff, management and external providers).
Effective communication and organisational skills.
Analytical skills with accuracy and attention to detail, especially when working to strict timelines.
Have the ability to work autonomously as well as enjoy working within a team.
Desirable:
Have experience and understanding of issues specific to provision of service in rural and remote areas and Case Management.
Have experience in disability/ or age care field.
Demonstrate flexibility to manage a diverse case load.
A qualification in Management.
PRE-REQUISITES:
NDIS Worker Screening Clearance.
Working with Children Check.
Fully vaccinated (including influenza) as per current Department of Health Directives.
Australian Driver’s License.
KEY RESPONSBILITIES
Coordinate and oversee Support at Home Care Partners to ensure services are delivered as agreed and in line with client care plans.
Act as the primary point of contact for Care Partners regarding service delivery expectations, changes, and operational matters.
Support Care Partners to work collaboratively with internal teams.
Monitor service quality and client outcomes to ensure care is responsive, appropriate, and aligned with individual needs and preferences.
Address service issues, risks, or gaps impacting client care in a timely and proactive manner.
Identify inefficiencies, duplication, or barriers impacting Care Partner service delivery and recommend improvements. Ensure documentation and records relating to Care Partner services are accurate, timely, and maintained in accordance with organisational requirements.
Contribute positively to a culture of accountability, collaboration, and continuous improvement.
Ensure Care Partner services align with:
Support at Home Program requirements.
Aged Care Act and associated Quality Standards.
WWHS policies, procedures, and values.
Support monitoring of incidents, feedback, complaints, and risks relating to Care Partner services.
Contribute to audits, reviews, and continuous improvement activities relating to Support at Home services.
Undertake on-call duties on rotational roster.
Accurate allocation of expenses and payments to client’s accounts.
Formulation and maintenance of client budgets.
HOW TO APPLY: If you wish to apply and be considered for this role, please submit the following information in one document:
Your resume, including a comprehensive employment history, the qualifications you hold and the contact details for at least three referees.
A cover letter outlining your suitability for the role.
Response to the Key Selection Criteria found above, using recent examples of your experiences.