_{19th October, 2026}

Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth

Your New Company
This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring great people and offer a range of roles and development opportunities to support team growth.

Your New Role
As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

• Interact with customers for bookings, pricing, queries, service options, shipment updates
• Enhance customer experience and foster relationships, improve credibility and create customer loyalty
• Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
• Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
• Cargowise Tasks
• CW Bookings
• Cargowise Data Entry
• Liaise with overseas partners & internal colleagues
• Customer Rate Set up
• Customer Summary Reports
• Customer Enquiries
• Customer Quotations
• Distribution of incoming emails/documents to various internal departments
• Customer Courtesy Service Calls

What you will need to succeed

• Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
• Customer Service Representative experience
• Cargowise experience
• Manage Competing External and Internal Priorities
• Clear Oral & Written Communication Skills
• Efficient Planning and Organising Skills
• Effective communications
• Ability to Work Autonomously, whilst working within a team
• Diligent and Conscientiousness
• Willingness to Learn & Grown within Role
• Adaptable & Flexible to Changing Market Conditions
• Team Orientated
• Flexible & Willing to Support Others
• Genuine, Sincere & Authentic
• Accountable, Responsible, Takes Ownership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
  
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.

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