_{24th February, 2026}

Great Role: Key Account Manager & Customer Service

Your new company
This Australian owned logistics company delivers reliable global forwarding and logistics services, with a strong focus on quality, consistency, and best practice. They are ISO accredited and work closely with trusted international forwarding networks to provide end to end supply chain solutions. With offices across key cities in Australia, the company is known for its practical approach, strong values, and commitment to doing things right for customers and partners.
 
Your New Role- Key Account Manager & Customer Service

• Provide an exceptional standard of customer service in line with our company values to a portfolio of customers & key accounts.
• Manage, build on and retain new and existing customer relationships with ongoing phone, email and face to face visits when required.
• Manage Customer orders and process customer booking requests. Air , Ocean , Import , Export key account management - monitor shipments to ensure they move as booked and review order status reports providing visibility back to customers.
• Follow Cargowise1 workflow in managing customer shipments - end to end.
• Prepare and present proposals to clients and new prospective customers as required with customer quotations.
• Internal liaison - collaborate with other branches/departments including internal support to our sales team.
• Respond to customer queries and manage query resolution. 
• Manage Job Costs & Invoicing.

What you'll need to succeed

• Previous experience within the international freight forwarding environment.
• Key Account Manager & Customer Service experience
• Excellent presentation and effective communication skills.
• Good analytical skills and a high attention to details.
• Efficiency in prioritising skills that enable you to work autonomously.
• Provide excellent customer service and effective communication skills.
• Be able to work in a small cohesive team environment.
• Most importantly, be a team player, have a positive ‘can do’ attitude and have the ability to work in a very fast paced and dynamic global logistics environment.
• A very high proficiency in working with Cargowise

What you need to do now
If you're interested in this role, click 'apply now’ to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
  
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.

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