_{30th June, 2025}

Senior Imports Officer - Melbourne 

Your new company
This company is a trailblazer in the freight forwarding industry in Australia. Their unwavering commitment to providing top-notch, value-added services while adhering to the highest ethical standards has earned them the respect and loyalty of their clients. They offer a diverse range of services at reasonable prices, ensuring that their customers' needs are met with excellence and efficiency.

Your New Role - Senior Imports Officer
We are seeking a highly skilled, motivated and hands-on Senior Imports Officer to join our Melbourne team. This role focuses on handling a broad range of general import operations, ensuring the smooth and compliant movement of cargo. The ideal candidate will bring a deep understanding of import procedures, regulatory compliance, operational efficiency, and a customer-first mind-set.

You will be responsible for:

• Manage end-to-end import operations, including document management, assisting with customs clearance coordination, quarantine paperwork, transport arrangements, and final delivery.
• Communicate with overseas agents, suppliers, shipping lines, airlines, and internal stakeholders to ensure timely cargo movement.
• Liaise with Australian Border Force (ABF), Department of Agriculture, Fisheries and Forestry (DAFF), and other government bodies regarding import compliance requirements.
• Managing client enquiries and handling customer feedback/complaints in a timely manner.
• Resolve operational issues proactively, including delays, documentation discrepancies, and client queries.
• Lodging Air/Sea cargo automation.
• Lodging Outturn report.
• Cargo delivery arrangement.
• Support the Accounts Department by checking supplier invoices and assisting with any billing discrepancies.
• Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations.
• Completing any additional tasks as requested by management on an as-needed basis.

About the Candidate

• Minimum 3 years’ experience in a similar role.
• Strong knowledge of Australian import regulations, customs processes, and general compliance.
• Senior Imports Officer Experience
• Familiarity with handling both sea freight (FCL/LCL) and air freight import shipments.
• Experience with EDI systems such as Cargowise (or similar freight management software).
• Excellent communication and interpersonal skills, with the ability to build strong working relationships with internal and external stakeholders.
• Ability to problem-solve independently and escalate complex issues when necessary.
• Strong attention to detail and good time management, and ability to prioritise in a fast-paced environment.
• Ability to work independently and in a team setting.
• Bachelor’s Degree (Ideally in logistics, supply chain management, or a related field (preferred)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion.

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
  
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.

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