_{03rd April, 2025}

JOB SUMMARY
Our client, a global leader in transport and logistics, is seeking an experienced Key Account Manager, Air & Sea to join their team in Cape Town. This role focuses on managing, protecting, growing, and innovating client relationships while driving profitability and adding value to the supply chain.

ABOUT OUR CLIENT
Our client is a well-established international logistics and freight forwarding company that provides comprehensive supply chain solutions. Operating in over 80 countries, they specialise in transporting, storing, packaging, and clearing goods, ensuring seamless operations for their customers worldwide.

THE SUCCESSFUL APPLICANT
To be shortlisted for this opportunity, candidates must meet the following minimum requirements:

• Grade 12 qualification.
• Minimum 8 years of experience in Freight Forwarding.
• Minimum 3 years of customer-facing experience in a similar role.
• A B.Com in Logistics or Supply Chain Management would be advantageous.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

JOB DESCRIPTION
The role responsibilities will include, but not limited to:

• Managing a portfolio of large, medium, and small clients, ensuring long-term relationships and business growth.
• Scheduling and attending client appointments weekly.
• Overseeing contract negotiations and mitigating potential risks.
• Implementing new products, processes, and strategies for clients.
• Handling client queries, ensuring quality control on estimates, and maintaining data integrity.
• Identifying opportunities for growth and managing service level agreements.
• Facilitating rate negotiations, customer action plans, and business reporting.
• Ensuring compliance with health, safety, and environmental regulations.
• Monitoring financial performance, including payment cycles, outstanding payments, and credit notes.
• Running continuous improvement projects to enhance support services.

Please be advised that only shortlisted candidates that have the specific skills and experiences required to fulfil the responsibilities of the role will be contacted for an interview by one of our consultants. Thereafter a detailed job description will be made available for discussion before CVs are submitted to our client for review.  

REMUNERATION PACKAGE 
A market-related salary, aligned with the level of responsibility for this role, is on offer.

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