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Join our team and play a key role in leading the day-to-day delivery of high-quality, person-centred services. As a Service Coordinator, you will oversee service operations to ensure supports align with client needs, goals, and NDIS requirements, while creating a safe, engaging, and inclusive environment for both clients and staff.

This is a great opportunity for a collaborative and outcomes-focused professional who is passionate about driving strong service performance and improving outcomes for the people we support.

Working at Achieve is more than just a job.
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
   
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:
As a Team Leader, you will oversee the day-to-day operations of the service, ensuring high-quality, person-centred supports that promote choice, independence and community inclusion. You will lead and support frontline staff, manage service delivery, and drive continuous improvement while ensuring compliance, operational efficiency and positive outcomes for clients.
 
Role Responsibilities:   

• Coordinate day to day operations of the day program including household accounts.
• Act as the first point of escalation and support for site team members.
• Lead, coach and supervise frontline staff to build capability and foster a positive team culture.
• Manage workforce planning, rostering and resource allocation to ensure efficient service delivery.
• Monitor service performance and ensure compliance with regulatory and organisational requirements.
• Ensure all mandatory reporting, including incident and compliance reporting, is completed accurately and on time.
• Drive the ongoing development and improvement of day program activities and services.
• Build effective relationships with clients, families and internal stakeholders to support individual goals and outcomes.
• Ensure site properties and facilities are maintained to appropriate standards.

To be successful in this role, you will need:

• Minimum Cert IV in Disability or Individual Support, or equivalent experience in disability support.
• Experience managing and supervising staff and client outcomes in multiple accommodation settings or day programs.
• Demonstrated understanding of the NDIS, principles of active support and human rights-based approach to service delivery.
• Strong interpersonal and communication skills.
• Proficient computer literacy in MS Office Suite and online systems.
• Practical experience in achieving community inclusion.
• Ability to transport clients in Achieve Australia vehicles (automatic gearbox) across the region. Candidates without a current QLD driver’s licence are subject to a risk assessment.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check/Blue Card
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities. 
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

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