_{18th June, 2026}

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Frontline Rostering Officer is responsible for creating recurring weekly rosters for frontline staff and supported employees to ensure adequate staff are rostered for the effective delivery of quality service to the people we support in their designated clusters. This includes creating staff records in rostering system, backfilling for unplanned absences and any vacant shifts during business hours.

Role Responsibilities:   

• Develop and maintain 24-hour rosters in the rostering system to ensure adequate staffing level within NDIS funding parameters.
• Provide a cost-effective and efficient rostering practice and ensure adequate up-to-date data is maintained across systems to enhance service delivery and ensure optimal outcomes for our clients.
• Provide user training and support to frontline managers, working with the team to promote workforce efficiency across the organisation.
• Ensure that roster is developed in accordance with the Rostering Guideline that meets business and industrial award requirements.
• Providing backfill for any vacant shift across the locations with a cost-effective and efficient rostering practice.
• Create and maintain the necessary employee records and details relevant to rostering purposes in a rostering or workforce planning system.
• Acting as point of contact for front line staff during after-hours.
• Directing and allocating resources as directed by the service operation managers, ensuring business processes have been followed and exceptions manage.
• Escalating any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.

  
To be successful in this role, you will need:

• Rostering / scheduling / workforce planning experience.
• Knowledge of rostering systems, HR practices and award principles.
• Knowledge and application of Workforce Management Software systems, reporting capabilities, management of queues and activity overflow.
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivery of services.
• Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
• Organisational and time management skills including the ability to prioritise a demanding workload.
• Advanced computer literacy e.g. MS Office and Excel.

  
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.  

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:  

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

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