_{28th April, 2026}

Make a meaningful impact through connection, growth and inclusion
  
Help shape the future of disability services by leading a purpose‑driven marketing and communications function that drives impact, growth and meaningful change.
  
Working at Achieve is more than just a job.
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and a NDIS- registered provider.

About the role:
We are looking for a Customer Engagement Partner to join our Business Development team, based in Sydney. This role plays a key part in supporting sustainable growth while ensuring people with disability, their families and supporters experience a responsive, respectful and values‑driven engagement journey.
  
This is a relationship‑driven role that suits someone who thrives on connecting people to the right supports while balancing commercial and operational considerations.
  
Role Responsibilities:

• Manage incoming enquiries and referrals from participants, families, support coordinators and other referral partners
• This role will mainly focus on Community Participation, Lifestyle Programs and Respite Services
• Build and maintain trusted relationships with internal and external stakeholders across all stages of the engagement journey
• Partner closely with Operations to match participant needs with service capacity and capability
• Support occupancy, participation and growth targets across assigned programs
• Provide timely, accurate information and guidance to prospective customers and supporters
• Collaborate with Marketing and Communications to support outreach and engagement activities
• Maintain accurate records and reporting to support data‑led decision making
• Uphold Achieve Australia’s approach to inclusion, choice and participant‑led practice

About you:
You are a confident relationship‑builder who understands the importance of both customer experience and sustainable service growth. You bring empathy, professionalism and commercial awareness to every interaction.
  
You will ideally have:

• Experience in customer engagement, business development, intake or sales within health, disability or human services
• Strong stakeholder management and communication skills
• An understanding of NDIS‑funded services (or a genuine willingness to learn)
• The ability to manage competing priorities in a fast‑paced environment
• A collaborative mindset and comfort working across multiple teams
• Strong administrative and CRM reporting capability
• Disability frontline service delivery management or coordination experience is highly regarded

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
  
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

Apply For Job