_{10th April, 2026}

Working at Achieve is more than just a job.
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

 As Senior Support Worker, you will be responsible for delivering practice leadership advice to staff, role modelling desired behaviour and promoting active and individual support, monitoring implementation of Individual Support Plans, and ensuring recommendations are accepted and socialised.
Support care staff in assisting clients to develop skills, maximise their independence, participate within the community and facilitate relationships, escalating training or other resourcing needs as required to ensure optimal client outcomes.

Role Responsibilities:   

• Promote and role-model delivery of support in accordance with Individual Support Plans (e.g., health care plan) to assist clients to remain safe, healthy and make decisions for themselves within their assessed capacity or in conjunction with guardians who have decision-making authority.
• Apply the organisation’s customer service framework, adopting a person-centred approach, when liaising with clients to identify and deliver support solutions and service options that align with client’s culture, lifestyle, and preferences, and resolve complex problems with same.
• Provide front line staff with advice, coaching, training, and feedback on general client care to influence the delivery and improvement of quality service outcomes for clients.
• Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet client’s individual needs.
• Record and report identified change requirements to inform amendments to Individual Support Plans tailored to client’s individual needs.
• Complete mandatory documentation and any supporting documentation accurately and within given timeframes to meet operational requirements.
• Provide and promote timely reporting on incidents, near-misses, risks and complaints in accordance with Achieve Australia policies and procedures and legislative requirements and participate in any investigations as required.
• Monitor the implementation of behaviour support plans and provide client facing staff with support on positive behaviour support strategies, restrictive practices management and active support.

  
To be successful in this role, you will need:

• Relevant qualifications (minimum Cert IV in Disability or Individual Support).
• Strong interpersonal, role modelling, and customer service skills.
• Problem-solving abilities with an ability to adapt to changing environments.
• Understanding of and commitment to National Disability Insurance Scheme (NDIS) and Code of Conduct and Workplace Health and Safety.
• Awareness of human rights and challenges facing individuals with disabilities.
• Ability to transport clients in Achieve Australia vehicles (automatic gearbox) across the region. Candidates without a current NSW driver’s licence are subject to a risk assessment.
• Experience in working with and supporting adults and/or children with complex disability.

  
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

  
Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:
  

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au
  

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