_{02nd April, 2026}

Working at Achieve is more than just a job.
  
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:
This role is responsible for managing the delivery of information communication technology services and the implementation of associated strategic initiatives to support the operational requirements of the organisation’s business units in meeting customer’s needs. The role will lead the technology team in day-to-day activities, ensuring the successful implementation of projects, maintaining systems, and supporting the organisation's technological infrastructure.
Role Responsibilities:   

• Lead the implementation of Business-plan-aligned ICT strategic initiatives to enhance ICT’s functional effectiveness in satisfying customer requirements.
• Provide input and advice into the status of functional expenditure to assist in ensuring costs are controlled effectively and within budget parameters.
• Manage processes and procedures for technology for all projects with technical components to ensure alignment and compliance with operational requirements and systems governance.
• Manage a team of ICT professionals in the delivery of a wide range of ICT services to meet the requirements of the organisation’s business units and its customers.
• Ensure ICT systems’ support services are provided within agreed timeframes and service level agreements to satisfy customer requirements.
• Build and maintain strong relationships with internal and external stakeholders, including technology vendors and partners, to ensure adherence to Service Level Agreements, to ensure project completion, and to pursue continuous improvement opportunities in the provision of ICT services and the development of associated governance requirements.
• Support the ongoing alignment of ICT policies, procedures, and practices to appropriate best practice technical standards frameworks for ICT technical frameworks.
• To maintain protocols around cyber security and risk management, carrying out continuous analysis of the IT environment.
• Develop and maintain comprehensive ICT disaster recovery and business continuity plans to ensure the resilience and availability of ICT services during unexpected disruptions.
• Establish and monitor key performance indicators for ICT services to evaluate their effectiveness.

  
To be successful in this role, you will need:

• Tertiary qualifications or equivalent experience in a relevant discipline.
• Demonstrated experience in managing an ICT function in similar role for 5 years and more.
• Sound knowledge and understanding of legislation and regulations governing the Disability sector and related issues.
• Demonstrated ability to lead projects with an attention to detail, delivery on timelines and effective relationships with stakeholders.
• Demonstrated understanding of cyber security protocols, IT Infrastructure, IT governance.
• Ensure uptime, stability, and performance across all core IT systems
• Lead, mentor, and develop the IT team, fostering a culture of accountability and service excellence
• Strong communication skills

  
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

  
Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:
  

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au
  
  

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