_{09th January, 2026}

At the Sewing Basket, we sell donated fabrics, patterns, patchwork, embroidery materials, knitting and crochet yarn, haberdashery and more, while providing employment for people with disability. Our colourful shops give donated fabrics and other products a second life, stopping them from going to landfill. We are looking for a part-time retail assistant to work in our Kincumber store.

Working at Achieve is more than just a job.
  
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:
The Retail Assistant is responsible for supporting the day-to-day operations of The Sewing Basket stores. This includes assisting with retail sales, ensuring the smooth functioning of the store, and providing excellent customer service. Key duties involve processing sales, handling cash and EFTPOS transactions, managing stock supply, and contributing to merchandising within the store.

Role Responsibilities:   

• Provide support to a team of employees, volunteers and employees we support to promote customer satisfaction in the retail store.
• Assist in the day-to-day store operations, including stock presentation, categorisation, measuring, and labelling of stock for retail display.
• Assist customers with point-of-sale transactions, including calculating sales totals and operating the cash register and EFTPOS terminal, ensuring efficient and accurate transaction support. Maintain the POS area and store as an inviting space for customers.
• Performing the end-of-day sales tally and reconciliation and complete the necessary daily sales reports.
• Demonstrate a proactive and helpful approach when handling customer enquiries and complaints, actively listening to feedback and promptly informing your manager of any issues related to customer satisfaction or dissatisfaction.
• Provide customers with the necessary support to ensure a positive and satisfying shopping experience, while guiding employees and volunteers to remain focused on achieving the best outcomes for customers and the store.
• Maintain a professional and polite manner in all aspects of your work, showing respect to every customer and Sewing Basket team member.
• Assist with the coordination, collection and handling of incoming donations & preparation for transfer to The Sewing Basket warehouse.
• Contribute to the management of stock for sale and the reordering system via the Kincumber warehouse.

To be successful in this role, you will need:

• Knowledge and understanding of sewing, quilting and related craft and skill activities would be helpful.
• Knowledge / understanding of the provision of effective customer service.
• Knowledge or willingness to learn all the essential activities associated with the point-of-sale requirements of the position.
• Collaborative when working with colleagues, employees we support and volunteers.
• Current NSW Drivers’ License
• Current First Aid Certificate
• Current Working with Children Check

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

  
Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:
  

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au
  
  

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