_{07th January, 2026}

Working at Achieve is more than just a job.
Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role: 
As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across five houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  
  
Role Responsibilities:  

• Oversee service delivery and the implementation of individual clients’ NDIS plan.
• Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
• Drive workforce management and provide effective management and leadership.
• Ensure compliance with internal policies and procedures as well as regulatory and funding bodies.
• Effectively manage complaints, feedback, incidents, investigations and risks.
• Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety.

To be successful in this role, you will need: 

• Demonstrated experience in managing services within the disability sector or similar organisation.
• You are passionate about making a positive impact in the lives of people with disability.
• You have a deep understanding of complex disability, behaviour support and management.
• You have experience and understanding of the medical and social models of care.
• You have exceptional interpersonal and communication skills with the ability to build rapport and establish positive relationships.
• You are highly organised with the ability to prioritise and manage multiple tasks effectively.
• You have demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
• You have proficient computer literacy skills. 
• You can understand business and financial drivers of a disability service and apply them to a supported independent living model.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.
Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.
Reasonable adjustments are also available to support staff in their roles beyond recruitment.
Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550.
  
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

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