_{18th July, 2025}

Join Achieve Australia’s Customer and Practice Team  
Make a difference in the lives of people with disability while working in a supportive, purpose-driven environment that supports the rights, autonomy, and wellbeing of people with disability.  
  
We are seeking a skilled Quality and Safeguarding Officer to support the implementation of Achieve’s governance frameworks, ensuring compliance with the NDIS Practice Standards and the UN Convention on the Rights of Persons with Disabilities.  
  

• Full-time, hybrid role – 3 days in the office, 2 days from home  
• Help implement Achieve’s policies and uphold the rights and wellbeing of the people we support  
• Be part of initiatives aligned with the UN Convention on the Rights of Persons with Disabilities and the NDIS Practice Standards  

  
Key Responsibilities  

• Lead and deliver internal quality and practice audits  
• Oversee the internal Restrictive Practices Panel authorisation process  
• Collaborate cross-functionally to investigate client concerns and drive safeguarding improvements  
• Manage and maintain key internal data registers to support informed decision-making  
• Provide subject matter advice and escalate safeguarding matters as required via our Quality inbox  
• Prepare and refine scheduled reporting in consultation with relevant stakeholders  

  
About You  

• Demonstrated experience in the disability sector and understanding of the NDIS Quality and Safeguards Framework  
• Tertiary qualifications or equivalent relevant experience  
• Solid understanding of relevant legislation and regulatory frameworks  
• Experience in conducting and supporting client investigations  
• Strong interpersonal and communication skills, with the ability to build productive relationships  
• Expertise in policy development and quality management systems  
• Commitment to continuous improvement, innovation, and compliance  
• Technologically skilled, with confidence across systems and Microsoft Office tool  

  
Why Join Team Achieve? 
   
Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all. 
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability. 
 
What reasonable adjustments can we make to our recruitment process to welcome you? 
We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites. 
  
What Sets Us Apart 
Our Commitment 
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation. 
   
Great employee benefits 

• Salary packaging options mean you keep more of your take home pay before tax. 
• Car leasing is another salary packaging option. 
• Free personal and financial counselling for you and your family. 
• Range of paid leave and flexible work arrangements. 
• Support for a healthy lifestyle, including fitness memberships and wellness programs. 
• Regular training and support to succeed in your role. 
• A strong record of promoting from within. 

  
Do you need more information? 
 
Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au  
About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.  
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you. 
  

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