_{02nd July, 2025}

Purpose of the Retail Assistant – The Sewing Basket 

At the Sewing Basket, we sell donated fabrics, patterns, patchwork, embroidery materials, knitting, crochet yarn, haberdashery and more, while providing employment for people with disability. The Retail Assistant is responsible for assisting in the day-to-day retail operations of The Sewing Basket shops, assisting with retail sales and the functioning of the shop, including dealing with and assisting customers, taking sales, handling cash & EFTPOS transactions. 
  
Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role Responsibilities:   

• This is a permanent part-time role with 18 hours weekly, 3 days a week, plus additional hours during the weekend or at events as needed.
• Work with a team of employees, volunteers and supported employees to ensure and promote customer satisfaction in the retail outlet.
• Assist in the day-to-day shop workflow organisation and functioning including stock presentation, measuring and labelling of stock for retail display.
• Assisting customers with point-of-sale transactions, including calculating sales totals, operating the cash register and the EFTPOS terminal.
• Performing the end of day sales tally and reconciliation and complete the necessary daily sales reports.
• Assist with the collection and handling of incoming donations & preparation for transfer to the Kincumber warehouse.
• Be helpful and active in handling customer enquiries and customer complaints.
• Assist to provide customers with the necessary support to ensure that their shopping experience is a happy and satisfying one and that the focus of employees and volunteers is directed towards achieving good outcomes for customers.
• Contribute to stock management and reordering.

To be successful in this role, you will need:

• Knowledge and understanding of sewing, quilting and related craft and skill activities would be highly regarded.
• Demonstrated experience in retail sales and customer service.
• Experience with point-of-sale equipment.
• Experience in a similar donation life cycle environment.
• Ability to work well with colleagues, employees and volunteers.

  
Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart
Our Commitment
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

  
Do you need more information?
  
Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: click here to visit the Achieve Australia website to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.
  
Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.

Apply For Job