_{20th May, 2025}

Purpose of the role 

As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  The role is based in Hornsby.

Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Key Responsibilities:   

• Oversee service delivery and the implementation of individual clients’ NDIS plan.
• Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
• Drive workforce management and provide effective management and leadership.
• Ensure compliance with internal policies and procedures as well as regulatory and funding bodies.
• Effectively manage complaints, feedback, incidents, investigations and risks.
• Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety  

About you:

• Demonstrated experience in managing services within the disability sector or similar organisation.
• You are passionate about making a positive impact in the lives of people with disability.
• You have a deep understanding of complex disability, behaviour support and management.
• You have experience and understanding of the medical and social models of care.
• You have exceptional interpersonal and communication skills with the ability to build rapport and establish positive relationships.
• You are highly organised with the ability to prioritise and manage multiple tasks effectively.
• You have demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
• You have proficient computer literacy skills.
• You can understand business and financial drivers of a disability service and apply them to a supported independent living model.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.
  
What Sets Us Apart

Our Commitment

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
  
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Do you need more information?
Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.
  
Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.
  
How to apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.

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