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Purpose of the Senior Employment Support Officer role

To provide support, training and direction to supported and Disability Employment Service (DES) funded employees to develop their skills, maximise their independence, and achieve job satisfaction, whilst also providing assistance with the day-to-day operations of the warehouse. Ensure all documentation and processes for supported employees is up to date and compliant. Provide support and direction to Employment Support Officers.
  
Why Join Team Achieve?

Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role Responsibilities: As a Senior Employment Support Officer, your responsibilities include:   

• Provide employment support to a team of employees to effectively work within a warehouse environment.
• Develop training packages for supported employees through the creation of social stories and visualisation.
• Perform job analysis for the management of supported employees, tracking NDIS individual funding and managing health and behavioural issues.
• Provide supported employees with assistance regarding terms of employment including individual NDIS plans and NDIA funding outcomes, their employment contracts, workplace rosters and workplace duties.
• Coordinate work analysis and assessment processes for employees, documenting progress for each employee, maintaining file records within Achieve Australia’s data systems.
• Provide specific training to supported employees.
• Support operational management in monitoring employee compliance with WHS policies and procedures.
• Provide the employees we support with assistance regarding their terms of employment including their employment outcomes and reporting requirements, employment contracts, workplace roster and workplace duties. Liaise with Employment Agencies as required.
• Ensure all relevant documentation and associated processes for supported employees is up to date, compliant, accurate and correct; and in line with NDIA and Achieve Australia requirements.
• Coordinate and provide ‘on-the-job’ training for employees to enhance workplace abilities, skills and enable employees to be able to work independently.

To be successful in this role, you will need:

• Knowledge and experience with people who have a disability and/or barrier to employment.
• Knowledge of the workings of the NDIS as this program impacts on and compliment the maximising of employment opportunities for people with a disability or barriers to employment.
• Demonstrated ability to work with a diverse group of employees, supporting and guiding the employees, coordinating and troubleshooting responses to workplace incidents, concerns or ‘when things go wrong’ for these individuals.
• Experience in delivering training – on the job (work to be done etc.) and broad-based workplace training (procedures etc.)
• Knowledge and understanding of the critical importance of providing high standard customer service.
• Demonstrated ability to coordinate and supervise people.
• Ability to transport clients in Achieve Australia vehicles (automatic gearbox) across the region. Candidates without a current NSW driver’s licence are subject to a risk assessment.

  
Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

What Sets Us Apart

Our Commitment

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

  
Do you need more information?
  
Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: click here to visit the Achieve Australia website to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.
  
Achieve Australia is committed to safer recruitment practices, which safeguard and promote the welfare of the people we support, and staff are expected to share this commitment. To achieve this, your application may be subject to pre-employment checks including reference checks, a Police check, NDIS Worker Check, Working with Children check, right to work in Australia check. Please note criminal history does not immediately affect employment opportunities.

How to apply: To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.

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