26th March, 2025
The Quality Champion role is a unique opportunity for individuals with lived experience of disability to elevate the voices of their peers who receive services from Achieve Australia (our clients).
Working alongside Quality Partners, you will engage in peer-to-peer conversations, collecting direct feedback on the quality of support services that Achieve Australia provides is gathered and reported on. This feedback will be transformed into actionable insights and recommendations to improve service quality over time.
Why Join Team Achieve?
Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.
What reasonable adjustments can we make to our recruitment process to welcome you?
We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.
What you will do:
- Conduct interviews and observations of participants’ living environment, supports and connections with their community and collaboratively draft s report for Management review.
- Build and maintain strong working relationships with key internal/external stakeholders.
- Ensure the privacy and confidentiality of Achieve Australia clients involved in the Quality Champion Program.
- Conduct follow up interviews with Program participants, to assess the implementation of actionable insights and recommendations for improved service quality.
- Modify communication style to suit various target audiences.
- Contribute to report writing and summarise findings.
- Coordinating consultations with Quality Champion pairs meeting timelines and expectations.
- Building rapport with clients in a short period of time to ensure information gathered is meaningful and accurate.
To be suitable on this role, you should meet the below criteria: - Not be a current or previous recipient of Achieve Australia services or affiliated to Achieve Australia.
- This is an identified position created exclusively for people with a disability and therefore, you must identify as a person with disability.
- Ability to get pre-employment clearances – Working with Children Check, Criminal Background Check and NDIS Worker Check.
- Access to personal email and mobile phone.
- Can travel independently to visit our sites across Sydney.
- Possesses motivation and interest in conducting quality assessments.
- Demonstrates an adaptive communication style.
- Has the ability to take notes on Microsoft suite applications.
What Sets Us Apart
Our Commitment At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
Great employee benefits - Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.
Do you need more information?
Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.
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