_{26th March, 2025}

The purpose of the Quality Champion Partner role is to support our commitment to elevate the voices of people with disability who receive services from Achieve Australia.
  
The Quality Champion Partner coaches and provides a key support to the Quality Champion, a person with lived experience of disability. The pair work together to engage people with disability to gather and generate direct feedback on the quality of supports and services delivered by Achieve using a discussion guide. The feedback is approved by the person and transformed into actionable insights and recommendations to improve service quality over time. 
  
Why Join Team Achieve?
  
Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?
We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.
  
What you will do:

• Coach and support the Quality Champion to uplift skills and expertise including, but not limited to, effective partnerships, networking, and communication with people with a range of support needs.
• Support and encourage the Quality Champion’s full participation in the Quality Champions Program. 
• Be actively involved in planning, conducting first and follow up interviews, and recording feedback using approved templates to ensure integrity of data in keeping with program logic.
• Analyse initial interview data and reports to determine if actionable insights and recommendations have been implemented to improve service quality.
• Build and maintain strong working relationships with key internal/external stakeholders. 
• Maintain the privacy and confidentiality of Achieve Australia clients involved in the Quality Champion Program. 

About you:

• Experience working with people with disability and understanding of principles of human rights
• Demonstrated ability to work with people from diverse backgrounds and commitment to support people based on their needs and aspirations.
• Knowledge and understanding of the critical importance of providing high quality customer service.
• Demonstrated ability to coordinate and supervise people.
• Ability to travel independently. 
• Flexible availability to conduct interviews with Achieve Australia clients at a location of their choice.
• Motivation and interest in conducting quality and practice assessments with people with disability.
• Ability to modify communication style to suit various target audiences. 
• Knowledge and proficiency in Microsoft Suite of programs. 
• Current NSW Drivers’ License
• Not affiliated with Achieve Australia

  
What Sets Us Apart
Our Commitment
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
 
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Do you need more information?

Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.

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