_{26th March, 2025}

We are looking for an experienced Quality and Safeguarding Officer to join our supportive Customer and Practice team. This role will be tasked with developing and maintaining quality and safeguarding programs to ensure compliance with the requirements of the National Disability Insurance Scheme (NDIS).
  
Why Join Team Achieve?
  
Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people, makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone – our staff and clients. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued by us. Achieve is committed to providing equal opportunities for all.
At Achieve , we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

What reasonable adjustments can we make to our recruitment process to welcome you?
We want to meet the best candidates for our jobs. Please email careers@achieveaustralia.org.au or call us on 02 9066 5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.
  
What you will do

• Manage and conduct internal Quality and Practice Audits.
• Oversee the development and implementation of the end-to-end internal Restrictive Practices Panel Authorisation (RPA) process.
• Work in closely collaboration with the Voice of Customer, Clinical and Practice teams.
• Manage the Quality Teaminbox including providing subject matter advice (in keeping with organisation policy) to enquirers and escalating matters when necessary.
• Provide high level advice and input to ensure the development and implementation of client services that aligns with the requirements of the NDIS Quality and Safeguards Commission and our NDIS registration requirements.
• Support the maintenance of internal data registers to provide oversight of the organisations policy information..
• Implement the approved formal and informal reporting schedule for the Customer and Practice team and make recommendations for improvement as required in collaboration with key stakeholders.
• Build and maintain strong relationships with key internal and external stakeholders to continually reinforce and grow the organisation commitment to delivering high quality services to clients.  

About you:

• Relevant experience in the industry and understanding NDIS Commission Safeguards Framework.
• Tertiary qualification or equivalent experience in related discipline.
• Demonstrated knowledge of legislation governing disability services and/or other related services.
• Experience in policy writing and Quality Management System (QMS) management.
• Demonstrated strong technology skills (systems, Microsoft Office, Outlook).
• Strong communication and interpersonal skills
• Ability to manage and develop internal and external stakeholder relationships in order to deliver positive outcomes in a timely manner.
• Strong commitment to continuous improvement and quality safeguarding in human services.

What Sets Us Apart
Our Commitment
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
 
Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.  

Do you need more information?

Role description – If you would like a copy of the role description, please email our team on careers@achieveaustralia.org.au
About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.
Do you have any questions about this role or need any support applying for the role? email careers@achieveaustralia.org.au or call 02 9066-5550 and we will be in contact with you.

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