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Who are we?

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 300 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

About the role

Ensure seamless operations and exceptional experiences across front of house, events, property and facilities. This dynamic position requires a skilled professional with a keen eye for detail and a passion for excellence.
  
Additionally, you will lead and manage the Front of House Team, ensuring smooth business operations and exceptional guest experiences through effective team management and coordination.

This is a salaried, 11 month fixed-term contract to cover parental leave. 

What you'll do

Events Management

• Oversee all elements of large-scale events from inception to completion
• Briefing and coordinating internal teams and external event agencies
• Source venues
• Oversee scheduling, logistics, budgeting, and supplier management
• Conduct post-event evaluations to assess event success

Front of House Leadership

• Lead the Front of House team by example, fostering a culture of teamwork and professionalism to ensure the delivery of exceptional customer experiences
• Ensure that the Front of House area is clean, organised, and presented professionally, with meeting rooms arranged to enhance the customer experience, including proper audio-visual setup
• Collaborate with catering suppliers to optimise agreements based on business spending
• Comfortable with being hands-on to support the Front of House team with their responsibilities: such as room resets, cleaning, etc. 

Facilities Management

• Overseeing facility maintenance and operations to ensure a safe, functional, and well-maintained environment
• Managing facility budgets, procurement, and vendor contracts to optimise resource allocation and cost-effectiveness

Management & Coaching

• Establishes a supportive environment with a culture of expectation setting, timely feedback, effective training, coaching, mentoring and support resulting in high-performance

About you

• Extensive experience in customer services, event planning and Front of House management
• Strong project management and organisational skills, with the ability to manage multiple priorities and deadlines simultaneously
• Excellent communication and interpersonal skills, adept at building strong relationships with diverse stakeholders
• Exceptional attention to detail
• Demonstrated ability to think strategically, solve problems creatively, and innovate within the events space
• Possess robust analytical skills, enabling the ability to make data-driven and succinct decisions
• Advanced computer literacy in Microsoft Office and a willingness to learn new event management software and tools
• Comfortable with a role that has occasional travel

Culture & Benefits

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

Standards Australia offers many benefits such as regular team events, additional personal/carer’s leave, regular awards, and on-going training. 

What's next?
 
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

At Standards Australia, we are proud to be an equal opportunity employer and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au

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