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Who are we? 
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities. 

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow. 
  
About the role
The Senior Digital Experience & Transformation Manager is a strategic leadership role responsible for shaping and delivering Standards Australia's digital experience vision. With a major website refresh and broader digital transformation program underway, you'll play a critical role in ensuring customer needs, business objectives, content strategy, and technology delivery come together to create intuitive, engaging, and effective digital experiences.

Working across business, technology, customer, and delivery teams, you'll lead the design of future-state digital experiences, customer journeys, information architecture, and content frameworks. You'll help define how customers discover, access, and engage with Standards Australia's products, services, and information, while establishing the governance, measurement, and continuous improvement practices needed to support long-term digital success.

This role combines digital strategy, customer experience, transformation leadership, stakeholder engagement, and program delivery, making it ideal for an experienced digital leader who is passionate about customer-centric design and organisational transformation.

Please note: This role is a Full Time - Fix Term Contract for 18 months with the possibility of extension and growth.

What you'll do
Key responsibilities include:

• Lead the development and delivery of Standards Australia's future-state website strategy and digital experience vision.
• Drive customer-centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
• Define website requirements, user stories, roadmaps, and prioritisation frameworks to support strategic transformation goals.
• Lead customer journey mapping and future-state experience design activities that improve customer engagement and business outcomes.
• Establish content architecture, taxonomy, governance, and content experience frameworks that enhance usability and discoverability.
• Ensure SEO, search optimisation, analytics, and performance measurement principles are embedded throughout digital initiatives.
• Provide strategic direction and governance across website redesign, digital experience, and transformation programs.
• Facilitate workshops and collaborate with stakeholders across business, technology, customer, product, and delivery teams to drive alignment and decision-making.
• Manage agency and vendor relationships, ensuring high-quality delivery aligned with business objectives and customer needs.
• Develop digital performance frameworks, customer experience KPIs, and reporting mechanisms to measure success and guide continuous improvement.
• Identify risks, dependencies, and opportunities across digital transformation initiatives and develop strategies to address them.
• Build internal capability by coaching and mentoring teams in digital strategy, customer experience, governance, UX, and best-practice website management.

You will bring

• Extensive experience in digital strategy, customer experience, UX, digital transformation, or website leadership roles.
• Proven success leading significant website redesigns, digital experience programs, or enterprise transformation initiatives.
• Strong expertise in customer journey mapping, digital experience design, and customer-centric delivery approaches.
• Deep understanding of information architecture, content strategy, taxonomy, website governance, SEO, and digital best practice.
• Experience translating business strategy into digital roadmaps, requirements, and future-state customer experiences.
• Strong stakeholder engagement and influencing skills, with the ability to build alignment across diverse business and technical teams.
• Demonstrated experience facilitating workshops, discovery sessions, and strategic planning activities.
• Experience working across complex programs involving multiple stakeholders, priorities, and delivery streams.
• Strong analytical and decision-making skills, with the ability to use customer insights, research, and data to drive outcomes.
• Proven ability to establish performance measures, reporting frameworks, and continuous improvement practices.
• Exceptional communication, leadership, and relationship-building capabilities.

Nice to have

• Experience within membership, standards, professional services, government, not-for-profit, or similarly complex stakeholder environments.
• Experience supporting enterprise platform transformations, digital modernisation programs, or customer experience initiatives.
• Familiarity with CMS platforms, website technologies, SEO, analytics, and digital experience tools.
• Experience managing digital agencies, UX partners, content vendors, and technology suppliers.
• Experience operating within agile, product-led, or transformation-focused delivery environments.
• Knowledge of content governance, digital accessibility, service design, and change management practices.
• Experience building internal capability and coaching teams on digital strategy, UX, and customer experience best practices.

Culture & Benefits
Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence. 

We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.
  
What's next? 
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application. 
  
At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au

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