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Who are we? 
 
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities. 
 
Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow. 

About the role 

Lead and manage a team of research analysts to support Standards Australia by delivering high-quality research, analysis, and insights. You will drive best practices, ensure continuous improvement, and enable consistent, high-quality deliverables and outcomes. This role will also manage the Voice of Experience function. 
  
This role involves high collaboration with cross-functional teams to plan, manage, and deliver research projects that align with the organisation's strategic objectives. You will also be hands-on in managing research projects.

What you’ll do

• Managing the Research team and Voice of Experience team
• Set the vision and direction of the team, balancing daily operational management with strategic thinking, critical thinking, and proactive risk management
• Lead the development of research methodologies and oversee various qualitative and quantitative research for internal stakeholders and external client projects to inform decision-making and drive initiatives
• Ensure that research findings are well-organised and presented in reports, presentations, and graphics, using both qualitative and quantitative data
• Monitor and provide insights/opportunities into developments in Australia and internationally that may affect the organisation's standards development work and footprint
• Ensure that insights are collected, curated, and stored in a way that provides the greatest utility to the organisation
• Develop and continuously improve research governance, templates, processes and quality assurance frameworks to enhance consistency and efficiency 
• Manage effective utilisation of AI to enhance productivity
• Apply project management methodologies to manage competing priorities, resources, risks, dependencies and stakeholder expectations across a portfolio of research deliverables
• Champion research thought leadership and introduce innovative ways of sharing curated knowledge and artifacts
• Lead the planning, delivery and governance of multiple research and insights projects, ensuring they are delivered on time, within scope, budget and quality expectations
• Collaborate with cross-functional teams to ensure seamless project execution and delivery
• Define project scopes, develop detailed project plans, allocate resources, and monitor progress
• Lead the capture, analysis and translation of employee, customer and stakeholder insights into actionable strategies that drive continuous improvement and measurable business impact

About you

• Bachelor’s degree in business, Economics, Data Analysis, or relevant applied industry experience
• 7+ years of experience in research, analysis, strategy, or consulting, with at least 3 years in a leadership role
• Proven ability to conduct and produce high-quality research, analysis, and reports
• Strong analytical, research, data mining, data modelling, and critical thinking skills
• Excellent leadership, communication, and stakeholder management skills
• Able to schedule, monitor and manage work to maximise the use of time and effort
• Ability to work cooperatively and collaboratively as a group to achieve common objectives
• Able to articulate and explain information, both verbally and written to stakeholders, peers, and senior management
• Strong project management skills with experience managing multiple concurrent projects, competing priorities, budgets, timelines and stakeholders

Culture & Benefits 
 
Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence. 
 
We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.

What's next? 
 
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability for this role.

Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application. 
 
At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au

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