07th April, 2026
Who are we?
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.
Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.
About the role: As a Customer Success Specialist, you will play a key role in delivering a seamless and positive experience for Standards Australia’s customers. Sitting within our Growth and Development team, you’ll act as a trusted first point of contact—supporting customers across enquiries, subscriptions, and product services while contributing to continuous improvement initiatives.
This is a highly collaborative role where you’ll work across teams to ensure customer needs are met, feedback is captured, and processes are enhanced to support a customer-centric culture. You’ll also support new and evolving services as part of our “Fit for the Future” strategy, helping customers navigate change and maximise value.
What You'll Do: - Respond to customer enquiries via phone, email, and webforms, including product, subscription, billing, and service queries
- Provide a high level of customer support across the end-to-end journey, from initial enquiry through to after-sales service
- Process orders, quotes, and subscriptions accurately and efficiently
- Maintain and update customer records within CRM systems
- Identify trends in customer feedback and escalate insights to improve products, services, and processes
- Support onboarding and ongoing engagement for new services and innovations
- Collaborate with internal teams to resolve issues and enhance the overall customer experience
- Contribute to continuous improvement initiatives, including knowledge base updates and process optimisation
- Support sales and licensing teams during peak periods as required
- Ensure all interactions reflect professionalism and align with SA’s iCARE values
You will bring: - 3+ years’ experience in a customer service, call centre, or customer support environment
- Strong experience using CRM systems and managing customer data
- A proactive, solutions-focused approach with a passion for delivering exceptional customer experiences
- Experience analysing customer feedback or contributing to initiatives that improve customer satisfaction
- Excellent communication skills, both written and verbal
- High attention to detail with the ability to manage multiple tasks and priorities
- A collaborative mindset with the ability to build strong internal and external relationships
- Confidence working in a fast-paced, evolving environment, ideally during periods of change or transformation
Desirable: - Experience with subscription-based products or services
- Exposure to customer analytics, NPS, or continuous improvement projects
- Familiarity with ticketing systems or platforms such as Salesforce
- Experience within a not-for-profit or purpose-driven organisation
Culture & Benefits Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.
We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.
What's next? If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role.
Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.
At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au
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