_{28th August, 2025}

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 

This role is a hybrid position based in London. 

In this role, you will:

• Install, configure, manage, and troubleshoot security solutions and infrastructure internally and in customer locations to support CyberCX Security Operations Centre services such as SIEM and security case management, endpoint detection and response, and vulnerability management tools
• Maintain and upgrade managed systems
• Investigate security incidents, validate alarms, and escalate issues to the appropriate teams for resolution
• Identify and raise opportunities to improve managed system reliability and performance
• Provide Level 1 and 2 support for internal and customer housed security systems
• Assist with client management, client briefings, process and governance improvement, audit compliance, and provide general project support
• Prepare internal and client communications around system security issues

About you:

• Tertiary qualification in Information technology or similar field (preferred)
• Suitable vendor certifications desirable
• 1-3 years’ experience in similar role preferred
• IT support experience desirable (doesn't have to be security related)
• Proficiency with security tools (SIEM, NIDS/NIPS, EDR), operating systems (Windows, Linux), networking protocols (TCP/IP, HTTP, DNS), and packet analysis tools.
• Effective stakeholder engagement and communication skills
• Skilled in responding to setbacks in an agile and resilient manner
• Keen attention to detail in all tasks

What's in it for you?

• Attractive salary and employee benefits package
• Once-in-a-career growth opportunities – unique chance to be part of a high-growth business
• Work with cyber security thought leaders to deliver world-class services
• A dynamic, independent environment where you’re given flexibility to do your best work
• Ongoing personal development and ongoing career training

Be yourself.  We embrace diverse perspectives, experiences, and backgrounds.  Please let us know if you require support or adjustments to assist with your recruitment experience.

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