_{15th May, 2025}

At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX. 

This role is a part-time, hybrid position based out of our London office. 

About the role

The Project Operations Specialist is responsible for successful allocation of CyberCX team member resources and aiding the coordination of projects.
You will be responsible for ensuring project and client needs are met while ensuring the overall project profitability is maintained. You will develop and maintain working relationships with team members and key stakeholders and will work collaboratively to ensure the necessary employee resources meet client and project deliverables.

This role is the first point of contact for the receipt, qualification and processing of all project and technical resource requests.

Duties

• Be the primary contact regarding day-to-day resource planning and allocation/ scheduling of direct resources to meet agreed upon service levels and client commitments, in line with the agreed resource management processes
• Assist with the review of Scope of Works and the development of project and resource plans for project managed engagements involving all relevant stakeholders, ensuring technical skills align with requirements and allocating resources to meet project schedules, scope and resource budgets
• Perform weekly follow-ups with all professional services resources, Practice Leads and Delivery Managers to ensure that work planned is completed or re-scheduled and that work for the next fortnight is planned and whitespace is identified and reported
• Set up a project and engagement from Customer/ Practice handover and initiate kick-off with assigned practice resource
• Attend project meetings with the client to review project performance, discuss risks and issues and action accordingly
• Work with your project team to identify further opportunities within the client and communicate these back to relevant CyberCX personnel

• Previous experience in a scheduling, project or resource coordination role or experience in a similar environment
• Solid experience with the development and maintenance of resource forecasting, tracking and reporting tools utilising Microsoft Excel or similar platforms
• Effective stakeholder engagement and communication skills with an ability to build credibility both internally and externally at all levels
• Skilled in responding to setbacks in an agile and resilient manner