_{13th November, 2024}

Service and Repair Coordinator

Company Overview:

Join our client's Technical Services team and become part of a group passionate about fixing and maintaining lighting equipment for a wide range of clients, from small event spaces to national news networks, film studios, and Broadway. Our client works with diverse customers, from high-profile news networks to school auditoriums, and offer support for various entertainment and architectural lighting needs across New York City and beyond.

Key Responsibilities:

• Answer incoming service and repair calls to diagnose client issues
• Bench diagnose and repair theatrical, broadcast, and film fixtures, moving lights, and grip equipment
• Coordinate with manufacturers for repairs and services that cannot be completed in-house
• Identify the cause of failure and help prevent future issues due to improper use
• Keep up to date with manufacturer repair certifications and attend repair trainings
• Support the Technical Services Manager

Required Skills and Qualifications:

• Knowledge of stage and film lighting fixtures and their typical usage
• Experience with electrical and mechanical systems
• Effective technical and concise communication skills
• Familiarity with lighting brands such as ETC, Arri, Vari*lite, Martin, and Altman
• Self-motivated with the ability to collaborate
• High attention to detail, strong organizational skills, and documentation skills
• Excellent verbal and written communication skills
• Ability to maximize workflows and turn around repairs in a timely manner
• Advanced proficiency with Microsoft Office
• Ability to lift 50 lbs.
• Manufacturer repair certifications are a plus
• Driver’s license required

Salary and Benefits:  Fully funded medical coverage for full-time employees and dependents, dental, profit share, matching 40lk plan, life insurance, and long and short-term disability. Additional benefits are a vision plan, life insurance, pet insurance, flexible spending plan, and pre-tax commuter. Paid vacation, sick/PTO, 10 paid holidays.

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