_{29th October, 2026}

Fantastic opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Building team, working in and around the South East Metro Region. 

Your responsibilities will include:

• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
• Explain to customers how to use products and ensure that customers have all required manuals
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Ad Hoc Site Inspections for active jobs
• Ensure on-site works are undertaken to both Metricon and current industry standards
• Attend required department office day, as well as playing an active part of team development
• Progress efficiently through both the diagnostic and action stages of each allocated home; and
• Up to date recording were required with all reports.

What's on Offer:

• Car included
• Opportunity to lead a critical customer facing function
• Influence customer experience and operational excellence
• Supportive team culture 
• Competitive salary package and career development opportunities

The successful candidate will have:

• A trade background in the construction industry highly desirable
• Experience in a customer service/contact role is required
• Experience in the building industry - preferably in the volume new-home environment
• Cert IV in Building is highly regarded
• The ability to self-manage and lead others in a time critical environment is of utmost importance
• Working knowledge of Australian Building Codes, standards and regulations; and
• Great Attitude 

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