_{04th December, 2025}

Billing Customer Service Advisor
Location: Bradford, Thornbury
Working Hours: Monday–Friday, 09:00–17:00 or 09:30-17:30, plus alternate Saturdays, 9:00–17:00
Salary: £25,869 per annum
Start Dates:  19th January 2025
  
Are you passionate about delivering exceptional customer service? We’re recruiting for a leading utilities provider’s award-winning contact centre, and we want to hear from you!

The Opportunity:

Join a dynamic team as a Billing Customer Service Advisor, where you’ll handle a variety of billing queries from customers. From taking payments and updating account details to explaining bills and resolving more complex queries, you’ll play a key role in ensuring customers receive the best possible service.
  
Salary & Benefits:

• Starting salary: £25,869, with a clear progression path up to £30,640
• Annual performance-related bonus
• Attractive pension scheme (up to 10% company contribution)
• 25 days annual leave + bank holidays + 1 Wellness Day
• Hybrid working available (following initial training period)
• Free parking, on-site facilities, and a range of flexible benefits
• Wellbeing support, recognition schemes, and social events
• Career development and progression opportunities

What You’ll Do:

• Respond to customer billing queries across multiple channels, providing reassurance and first-time resolution
• Update customer records accurately and efficiently
• Identify and support vulnerable customers, tailoring solutions to their needs
• Escalate complex queries appropriately to ensure speedy resolution
• Contribute to team performance and continuous improvement

What We’re Looking For:

Essential:

• Minimum 6 months’ experience in a customer service environment
• Good Maths & English skills (GCSE Level 4 or equivalent) - Essential
• Excellent verbal and written communication skills
• Emotional intelligence and empathy
• Ability to work flexibly and adapt to change
• Strong IT skills and attention to detail
• Motivated, resilient, and able to work in a fast-paced environment

Desirable:

• Previous contact centre experience
• Negotiation and influencing skills
• Experience supporting or training colleagues

Additional Information:

• Successful candidates must be available for a 5-week induction training programme (Monday–Friday, 9am–5pm) from the start date.
• Pre-employment checks, including a Basic Disclosure Check, will be required.

Ready to take the next step in your customer service career? Apply now – we’d love to hear from you!

JDRCC

JDR is acting as an employment agency in relation to this vacancy.

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