_{17th September, 2025}

Dutch Speaking Customer Service Advisor - Travel Agent
Location: Hybrid – Head Office based in Canary Wharf, London
Salary: £12.30 per hour + benefits
Commission: Uncapped commission structure, paid monthly. On-target earnings of £5,000 per annum 
Hours: Full-time, 37.5 hours per week

• Shifts between 8am–8pm Monday to Friday
• Saturday: 8am–4pm
• Sunday: 9am–4pm
• Includes one weekend day every other week (weekday given in lieu)

About the Role
  
We are seeking a Dutch-speaking Travel Agent to join our dynamic team. This role involves handling inbound calls for both sales and customer service, supporting holiday bookings across various European destinations. The ideal candidate will be passionate about customer service, confident in sales, and fluent in both Dutch and English.

Key Responsibilities

• Handle incoming calls for sales and service
• Manage service requests via internal systems
• Understand customer needs and generate sales
• Modify, cancel, or confirm existing bookings
• Upsell additional products, services, and extended stays

Key Competencies

• Fluent in Dutch and English
• Strong interpersonal and communication skills
• Sales-driven with a customer-first mindset
• Emotionally resilient and professional
• Detail-oriented and able to multitask
• Previous experience in customer service or sales (Essential)
• Understanding of call centre KPIs and practices (Preferred)

Training Provided

• Full product and system training
• Sales technique training
• Customer service skills development

Benefits

• Life insurance scheme
• Perkbox membership
• Eye test vouchers
• Onsite training and induction
• Staff room with refreshments
• Corporate discounts (e.g. gym, restaurants, hairdressing)
• Smart casual dress code
• Charity involvement and fundraising events
• 20 days holiday + 1 extra day per year of service (up to 5 days)
• Bank holiday entitlement
• Modern office premises
• Campaign-specific incentives and discounts
• Recommend-a-friend reward scheme
• Apprenticeship and NVQ opportunities

Note: Employment is subject to satisfactory background checks including criminality and financial probity. Candidates must provide references covering the last 24 months of employment (minimum of 2 references).

JDRCC

JDR is acting as an Employment Business in relation to this vacancy.

#JDRCC

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