_{28th August, 2025}

Job Title: 
IT Support (1st Line)

Salary:
Up to £27,000 per annum

Hours:
09:00am - 17:00pm (Monday to Friday)

Location:
Lytham


Job Responsibilities:

• Act as the first point of contact for all IT support queries – via phone, email, and in-person.
• Diagnose and resolve basic technical issues, escalating complex problems when needed.
• Provide support in line with agreed Service Level Agreements (SLAs).
• Maintain and manage IT hardware, software, and user assets.
• Monitor IT systems to ensure optimal performance and uptime.
• Suggest and implement permanent fixes for recurring issues.
• Ensure all service tickets and incidents are accurately logged and updated.
• Adhere to IT security policies and corporate compliance standards.
• Keep IT documentation and asset registers up to date.

Skills / Experience Required:

• Previous experience in a 1st Line IT support role or similar, with familiarity using IT ticketing systems.
• Strong general knowledge of IT technologies and service delivery.
• Understanding of ITIL processes and service delivery software (desirable).
• Excellent analytical and problem-solving skills – able to troubleshoot effectively under pressure.
• Strong communication and interpersonal skills – confident working with end users of all levels.
• Highly motivated, detail-oriented, and able to manage tasks independently.
• Team player with a customer-first mindset.
• Ability to present solutions in a user-friendly and professional manner.
• Comfortable working in a fast-paced, dynamic environment.

JDRCC
JDR is acting as an Employment Agency in relation to this vacancy.
JDRCC

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