_{30th June, 2025}

Hours: Full time: 37.50 per week, Initially between the hours of 8am – 8pm Monday – Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

To support holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish to a fluent level. The ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. You will be expected to handle incoming calls on behalf of the client including the exploration and understanding of the needs and expectations of customers.

Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system supplied by client
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm visits already sold
• Upsell additional products, services and extended stays

This list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business.

Key Competencies:

• Danish speaker to fluent level
• Excellent interpersonal skills
• A natural ability to drive sales
• Professional and emotionally resilient.
• Good attention to detail
• Excellent multi tasker
• Aims to surprise and delight on every customer interaction
• Experience in a previous customer service or sales roles (E);
• Excellent communication and motivational skills, ability to multitask and work independently (E);
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
• Excellent understanding of call centre practices, KPIs etc. (P);

JDRCC

JDR is acting as an Employment Business in relation to this vacancy.

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