_{07th May, 2025}

The Company
I am recruiting for an SME specialising in car parking fine collections, known for its fantastic culture, strong support system, and excellent earning potential. The company operates under FCA regulations, ensuring fair and ethical collections.
This is not a hardcore debt collection role—it’s about helping individuals manage their debt responsibly, with a focus on support, compliance, and customer service.
The Role
As a Customer Service Representative, you’ll be:

• Handling inbound calls from customers regarding parking fine payments
• Discussing payment options, including full payments or arrangements
• Providing compassionate, customer-focused solutions within FCA guidelines
• Maintaining accurate records and following compliance requirements
• Working towards targets and commission-based earnings

Key Benefits

• Uncapped commission – No one in the business earns less than £25-26k, with most exceeding £30k+
• Hybrid working – After reaching competency (3 days in office, 2 days from home)
• Paid overtime – Saturdays available at time and a half
• Training & progression – Structured 6-month development programme

What We’re Looking For
✅ Limited experience required – Full training provided
✅ Strong communication & customer service skills
✅ Ability to work within FCA regulations
✅ Comfortable handling payments & discussing financial solutions
✅ Clear DBS required – Credit check can be unclear but must be flagged

The Hiring Process

1. In-person interview
2. Vetting process (DBS & credit check)
3. Start within 2 weeks

JDRCC
JDR is acting as an Employment Agency in relation to this vacancy.
JDRCC

Apply For Job